Cancelling Your Order

Here's what you need to know about order cancellations:

Timing and Fees:

24+ hours before delivery: Cancel anytime and receive a 90% refund to your bank account (10% cancellation fee) or a full refund to your smilesdelivery.in wallet.
12-24 hours before delivery: Cancel and receive an 80% refund to your bank account (20% cancellation fee) or a full refund to your wallet.
Within 12 hours of delivery: No refunds.

Exceptions:

No cancellations: Same-day orders, same-day midnight orders, and special day orders cannot be cancelled (no refunds).
Courier products: Once acknowledged, courier product orders cannot be cancelled. Delivery dates are tentative.

Same-Day Deliveries:

We strive to deliver same-day orders within 24 hours of the chosen time slot, but it's not guaranteed. Same-day orders can be placed until 5pm for evening delivery and 7pm for midnight delivery.

Refunds

See our "Cancelling Your Order" policy for information about cancellation fees and refund options.

Order Acceptance

We reserve the right to cancel orders due to product availability, delivery limitations, or other reasons. In such cases, you'll receive a full refund to your SmilesDelivery wallet or bank account.

Delivery

Only one delivery attempt will be made. Please ensure the recipient is available at the chosen time. Orders where the recipient is unavailable cannot be redelivered and will be cancelled without a refund.

Refund Processing

To receive a refund, please specify by email whether you prefer it in your SmilesDelivery wallet or bank account. SmilesDelivery Wallet Refunds: Processed within 48 hours of the delivery date. Bank Account Refunds: Processed within 15 working days to your original payment method.

Address Changes

You can change your delivery address for free, but only up to 24 hours before your chosen time slot. Address changes within 24 hours of delivery incur a ₹200 fee. We may not be able to accept all address change requests, in which case...

Ensuring Accurate Delivery

To help us deliver your order smoothly, please double-check the pincode you enter matches your actual delivery address. Sometimes, pincodes and addresses might not correspond perfectly.

Incorrect Pincode Consequences

Non-Serviceable Area: If the entered pincode belongs to an area we don't deliver to, your order will be cancelled without a refund. While our system verifies pincodes for serviceability, it cannot always identify incorrect address-pincode combinations.
Wrong Pincode Identified: If we identify an incorrect pincode, we'll contact you. You can choose to update the pincode and pay any additional charges associated with the new location. Unfortunately, if you decline to pay the adjusted charges, the order cannot be cancelled or refunded.

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